Question 1

How does PlainSwap offer better rates?

Accepted Answer

We aggregate liquidity from multiple deep on-chain markets and pass the savings directly to you. By eliminating middlemen and reducing overhead, we consistently deliver 3-4% better rates than traditional exchanges.

Question 2

Is PlainSwap safe and secure?

Accepted Answer

Yes. PlainSwap is fully non-custodial, meaning we never hold your funds. You send crypto directly to monitored deposit addresses, and we facilitate the swap. All deposit addresses are actively monitored and secured.

Question 3

Do I need to create an account or verify my identity?

Accepted Answer

No. PlainSwap requires no KYC (Know Your Customer) verification. Simply input your swap details, send your deposit, and receive your swapped crypto—no signup required.

Question 4

What happens if my order expires?

Accepted Answer

All orders expire after 20 minutes. If you do not complete your deposit within this time, the order is automatically canceled. If you provided a refund address, any deposited funds will be returned to that address within 24 hours.

Question 5

Why do some chains require a memo or destination tag?

Accepted Answer

Chains like XRP and Stellar use shared addresses with memos/tags to differentiate deposits. Always include the provided memo when sending to these chains, or your funds may be lost.

Question 6

How long does a swap take?

Accepted Answer

Most swaps complete within 5-30 minutes depending on blockchain confirmation times. Bitcoin typically takes longer (6 confirmations), while Ethereum and other chains are faster (3-12 confirmations).

Question 7

What if my deposit is delayed or missing?

Accepted Answer

Contact support@plainswap.app with your Order ID and transaction hash. Our team monitors all deposit addresses and can manually reconcile your transaction if needed.

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